Depending on the product either a landscaper or contractor may be able to assist in setup.įreight Delivery Inspection and Damage Notation ProcessĪll damage must be reported within 24 hours of delivery. You can contact a local contractor, small equipment Rental Company or a landscaper to assist with the forklift. DO NOT ORDER an item if you will be unable to supply a forklift. You MUST have a forklift on site at the time of delivery to unload the item from the truck.
Special services are the responsibility of the customer, we do not pay for any storage fees that the trucking company may charge if you do not take immediate delivery of your item.
#Slate patio driver
You can always ask the driver to assist you and they may but they are not required. Therefore, moving the item from curbside may require your assistance. They are not responsible for taking the product onto your driveway or into your home or office. The delivery driver will deliver your items curbside of your home or office.See "Freight Delivery Inspection and Damage Notation Process" below. Please be present to sign for the delivery and inspect the item for potential damages.Any reconsigning (changing of original shipping address) of shipments and any fees for this are the responsibility of the customer.If you make an appointment with a trucking company please be aware if you are not there to accept delivery a redelivery fee may be charged by the trucking company and will be your responsibility to pay. The trucking service will contact you 1-2 days before delivery to schedule the delivery time.We will contact you before shipping if additional charges may apply. There may be additional charges for items such as lift-gates, special size truck, etc. If you require any type of special delivery for large items please let us know at the time of ordering.Here are a few things to be aware of when ordering such products: Each product description on our site indicates the standard shipping method, including when freight shipping is required. Freight Deliveryĭue to the size and weight of some of our products, they must be shipped via independent freight carriers. Same Day Shipping indicates that an item is in stock in our warehouse and will ship the same day you order it, provided your order is placed prior to 2 pm EST. See the Freight Delivery section for details. *Additional charges may apply for products over 150 lbs. The customer is responsible for any duties, fees or taxes imposed by the receiving country. If you wish to ship something outside the contiguous U.S., you must contact us for a shipping quote. In this event, we will notify you when your order is processed.
In rare cases, we are required by law to collect sales tax on product shipping to other states. In most cases, we only charge sales tax to orders that are shipped within the state of Texas. Orders over $1,000 will require a signature at delivery, to ensure safe delivery to the correct person and/or address.
#Slate patio for free
This applies to ground shipping only, with the entire order going to one address. Custom fountains, waterwalls, and fountain replacement parts are not eligible for free shipping.Įxpedited shipping can be arranged by calling customer service at 80. Orders over $75 are eligible for free shipping, as long as the shipping address is located within the contiguous United States. Standard Shipping typically takes 5-7 business days depending on your location. Please refer to the individual product you are purchasing for shipping times. Orders received by Kinetic Water Features are typically sent either by UPS, FedEx or U.S.
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